How to Make a Claim

Depending on the policy under which you need to make a claim and when the claim occurred, there are different procedures to follow. Detailed instructions on how to lodge a claim are outlined below.


Group Personal Accident

QBE Insurance claims


Step 1:
All claims must be notified to the insurer, QBE Insurance, within 120 days of the accident or injury occurring. Download a QBE claim form.

Step 2:
Complete all relevant sections of the claim form and copies of original receipts of any medical expenses that have been incurred relating to the accident or injury.

Step 3:
Submit the claim form and additional information (receipts) as per the notes on the top of the form to email

Step 4:
Your claims adviser will confirm receipt of your claim. 


Public Liability & Professional Indemnity

Claims made against you by members of the general public for personal injury or damage to their property, that arise from the conduct of your business, are regarded by insurance companies as extremely serious.

If this occurs , it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. It is also important that you notify Marsh Advantage Insurance immediately on 1300 306 383 to ensure that your interests are fully protected.

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